About Our Institution
Technical Institute of Victoria (TIV) quality business model is grounded on a management system designed to coordinate efforts to demonstrate that our operations comply with good corporate governance in meeting the requirements of:
- Australian Academy of Higher Learning Pty Ltd.
- The Education Services for Overseas Students Act 2000 and Amendments.
- The National Code 2018.
- The National Vocational Education and Training Regulator Act 2011.
- Standards for Registered Training Organisations 2015.
Our management system consists of
- Code of Practice
- Policy and Procedures Manual
- Student Handbook
- Staff Handbook
- Training materials and tools
- Assessment materials and tools
- Operational forms
These are circulated by the Chief Executive Officer who is the approval officer for the issue of documentation within the Institute.
Our documented systems are essential for our success as they focus staff on the key elements of successful performance and compliance as required by the Standards for Registered Training Organisations, National Code 2018 and assist in the planning and implementation of our Strategic and Business Plans. Our system has been developed to contain the following elements:
Customer Focus
This is essential because quality is defined in terms of the Standards for Registered Training Organisations, which in turn depend on the identification of customer needs and monitoring of customer satisfaction. Customer relationships are built externally and internally.
Maintaining Standards
It is essential that the manager and staff are aware of, and adhere to a Code of Practice to allow a common understanding and expectation of professional practice and behaviour that apply as accepted standards.
Continuous Improvement
The cyclical process of “evaluation – review – action – evaluation” should be continuous. This ensures that the organisation maintains the currency and incrementally raises the standard of their services and products.
Logical Systems
Quality improvements depend on a planned and systematic approach to monitoring, reviewing and analysing performance, identifying opportunities for improvement, and implementing the necessary changes in order to comply with the Standards for Registered Training Organisations.
Process Management
Improvements to performance are achieved by changing the way that things are done, that is, by managing processes. It is not simply a matter of telling people to do things better. Rather they should be provided with the opportunity to contribute their knowledge and experience to changes in the way work is done.
Employee Participation
System improvement depends on the detailed knowledge of the Standards for Registered Training Organisations by all staff in the organisation. In order to contribute this knowledge, staff must be encouraged and supported to communicate.
Message from CEO
As the CEO of the Technical Institute of Victoria (TIV), I would like to extend a warm welcome to all of our students. Thank you for choosing to study at the Technical Institute of Victoria. At TIV we are committed to ensuring all our students achieve academic, professional and personal success.
In this Website, we will provide you with useful information about your studies but more importantly we will prepare you for a career in today’s changing world. Our programs are designed to meet the latest industry needs. Our trainers are very experienced and willing to share their vast knowledge and experience with our students to make their learning experience with us a more valuable one. Value your time with TIV as I invite you to start your journey towards a successful and prosperous career. I wish you a warm welcome and a memorable experience as you study with TIV.
Phillip Hyde
CEO
Quality Assurance
Technical Institute of Victoria (TIV) quality business model is grounded on a management system designed to coordinate efforts to demonstrate that our operations comply with good corporate governance in meeting the requirements of:
Australian Academy of Higher Learning Pty Ltd Trading as Technical Institute of Victoria.
The Education Services for Overseas Students Act 2000 and Amendments,
The National Code 2018.
The National Vocational Education and Training Regulator Act 2011,
Standards for Registered Training Organisations 2015,
Our management system consists of:
- Code of Practice
- Policy and Procedures Manual
- Student Handbook
- Staff Handbook
- Training materials and tools
- Assessment materials and tools
- Operational forms
These are circulated by the Chief Executive Officer who is the approval officer for the issue of documentation within the Institute.
Customer Focus
This is essential because quality is defined in terms of the Standards for Registered Training Organisations, which in turn depend on the identification of customer needs and monitoring of customer satisfaction. Customer relationships are built externally and internally.
Maintaining Standards
It is essential that the manager and staff are aware of, and adhere to a Code of Practice to allow a common understanding and expectation of professional practice and behavior that apply as accepted standards.
Logical Systems
Quality improvements depend on a planned and systematic approach to monitoring, reviewing and analysing performance, identifying opportunities for improvement, and implementing the necessary changes in order to comply with the Standards for Registered Training Organisations.
Process Management: Improvements to performance are achieved by changing the way that things are done, that is, by managing processes. It is not simply a matter of telling people to do things better. Rather they should be provided with the opportunity to contribute their knowledge and experience to changes in the way work is done.
Continuous Improvement
The cyclical process of “evaluation – review – action – evaluation” should be continuous. This ensures that the organisation maintains the currency and incrementally raises the standard of their services and products.
Employee Participation
System improvement depends on the detailed knowledge of the Standards for Registered Training Organisations by all staff in the organisation. In order to contribute this knowledge, staff must be encouraged and supported to communicate.